Why are there two versions
of the G.711 CODEC?
This goes back to the development of digitized voice by the phone
companies. The U.S. and Japan have standardized on G.711 mu-law.
The European standard is G.711 a-law. They use slightly different
What is CTI used for?
CTI or Computer Telephone Integration is a technology to improve
the response time and efficiency of call centers. CTI employs
automatic call distribution to identify an incoming caller as
someone already in the company database. That customer's information
is automatically "popped" onto the computer screen of
the call center agent.
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